How does BilgeBot add value to
your organization?

From regulations to customer support, visual archives to field operations — get to know BilgeBot, the AI assistant that makes your organization's work easier in every area.

BilgeBot Ecosystem

BilgeBot brings together all your organization's knowledge sources under one roof. Documents, websites, images, databases, and APIs are all queryable from a single place.

Find and view your regulations, reports, and documents in seconds
Speed up your support processes by quickly answering citizen and customer inquiries
Works with your existing systems through APIs and integrations
Document ManagementCustomer SupportIntegration
BilgeBot Ecosystem

In which areas can you use BilgeBot?

Here is how you can use BilgeBot based on your organization's needs.

Corporate Knowledge Querying

Your staff can ask questions about regulations, procedures, and documents through the chat window and receive answers based on your corporate documents with cited sources. New employees can ask onboarding questions, call center agents can find policy items in seconds, and managers can directly access report summaries.

Document and File Management

Your PDF, Word, Excel, presentation, image, and video files are scanned, split into meaningful chunks, and made searchable. Once you upload contracts, tender files, meeting minutes, and audit reports, you can query documents from different years and departments using a single search box.

Visual Archive Management

Perform facial recognition, content search, and similar image finding across your event, press, and field images. Your press team can find photos of a specific executive's past speech, your social media team can access topic-themed visuals, and your media team can discover archive images similar to an existing frame for use in new content.

Authorization and Data Management

With role-based access, sub-unit management, and KVKK-compliant processing, each user can only access content they are authorized for. Your branches and departments upload their own documents, managers track who queried what from the usage panel, and sensitive documents are kept within the access scope you define. BilgeBot runs on ISO 27001 certified secure infrastructure.

System Integration

Connects to your existing systems via REST API, database connections, and messaging channels like Telegram and Slack. You can add it as a chat widget to your website, integrate it with your call center software, or use it to query your ERP and CRM data in natural language.

Mobile and Voice Access

Access the same corporate knowledge from different environments: desktop, mobile app, and voice commands. A field engineer can ask for troubleshooting steps through their headset, a manager can pull a report summary on their mobile device between meetings, and office staff can run detailed queries from their desktop.

How does BilgeBot integrate with your corporate infrastructure?

BilgeBot operates with your organization's security and audit needs in mind. Your staff, field teams, and managers can securely access information from their desktop or mobile devices.

Your data is stored redundantly and securely thanks to cloud infrastructure
Establish flexible management with authorization tailored to your organization and sub-units
Analyze usage and easily maintain oversight through reporting dashboards
SecurityCloudReporting
Secure Corporate Infrastructure

How do your field and office teams use it?

You can use BilgeBot with voice commands. Continue working with the same experience via headset in field operations, desktop in the office, or mobile device on the go.

Ask questions and receive answers by voice; BilgeBot works even when your hands are busy
Enjoy the same experience whether you use web, mobile, Telegram, Slack, or any other channel
Access real-time information with live analysis and reports
Voice AssistantMulti-ChannelAccessibility
Voice Assistant and Multi-Channel Access

How do your citizens and customers benefit?

BilgeBot, which you add to your website, answers your visitors' questions based on your documents. You use the same intelligence across all channels including email, live support, phone, and video calls.

With the chat widget on your website, your visitors find answers on their own
Offers an interface you can customize to match your corporate identity
Secure access with domain-based restrictions
Chat WidgetWeb IntegrationSelf Service
Web and Digital Channels

Usage scenarios by
industry

See the best fit for your organization through scenarios showing how BilgeBot is used across different industries.

Government Institutions

Query regulations, directives, and circulars. Provide instant answers to citizen inquiries.

"Which actions for the findings in the Court of Accounts report are still incomplete?"
"Which citizen complaints have been most common in the last month?"
"What decisions were made in meetings regarding digital transformation?"
"Which approval processes experience the most delays in internal correspondence?"
"Which strategic plan targets are falling behind according to performance indicators?"

Municipalities

Zoning, tax, application processes, and municipal services can be queried at any time.

"Which neighborhoods have reported the most flood incidents?"
"Can you find photos of the mayor giving a speech in the festival archive?"
"Which locations appear most frequently in road maintenance requests?"
"At which stage do zoning applications experience the most delays due to missing documents?"
"What are the most common non-compliances found in municipal police inspection reports?"

Private Sector

HR policies, product catalogs, sales procedures, and customer support.

"How can remote employees access the system from abroad?"
"What decisions were made in recent meetings regarding cost optimization?"
"What supply-related delays are mentioned in customer complaints?"
"Which training courses must a new field engineer complete?"
"Can you find wide-angle photos of our booth in the exhibition archive?"

Energy

Power plant documentation, energy regulations, maintenance procedures, and operating instructions.

"Which OHS steps should be followed in wind turbine maintenance?"
"Which are the most recurring fault alerts at the transformer station?"
"What solutions have been applied in the past for high-voltage line failures?"
"Which equipment inspections are most frequently postponed in planned maintenance reports?"
"What are the most common issues mentioned in customer reports after power outages?"

Telecommunications

Infrastructure documentation, service level agreements, technical standards, and field procedures.

"What are the troubleshooting steps for modem errors during fiber migration?"
"What are the most recurring alarm types in base station failures?"
"Which enterprise customer outage records are approaching SLA violation?"
"What are the common causes of slow internet complaints in call center records?"
"What information is most frequently missing in fault records that field teams cannot close?"

Food & Beverage

Production instructions, hygiene procedures, quality standards, and supplier management.

"What are the common causes of returns due to cold chain issues?"
"Which cleaning and verification steps should be followed for allergen cross-contact?"
"What are the most frequently recurring non-conformities in production quality reports?"
"What findings were raised regarding hygiene procedures in recent inspections?"
"What actions have been taken in the past for products approaching their shelf life?"

Tourism & Hospitality

Guest policies, reservation procedures, service standards, and operational instructions.

"Which facility received the lowest score for room cleanliness?"
"What steps should be followed for VIP guests in case of overbooking?"
"What are the most recurring complaints about breakfast in guest reviews?"
"Which modules are still incomplete in seasonal staff training?"
"What are the most prominent reasons for reservation cancellations?"

Automotive

Production procedures, quality standards, supply chain, and technical documentation.

"What inspection steps should be followed for engine block torquing errors?"
"How do delayed parts impact the production plan and cost?"
"How did the new brake system perform on wet surfaces compared to the old system?"
"Are there common production batches among transmission overheating complaints?"
"Which vehicle groups in warranty records have experienced the same fault multiple times?"

Universities

Academic regulations, course schedules, application requirements, and campus services.

"What are the senate decisions regarding distance education and exam security?"
"What requirements must a double major student meet for Erasmus?"
"Which documents are most frequently missing in student affairs applications?"
"Which new courses have been proposed in academic board meetings?"
"What criteria are most commonly unmet by students who do not fulfill graduation requirements?"

Finance / Banking

Deposit rates, loan conditions, customer policies, and compliance processes.

"What is the appraisal period and LTV ratio for commercial real estate loans?"
"Can you list low-value transfers flagged by MASAK criteria?"
"What are the past audit findings related to cash reconciliation discrepancies?"
"What risks were discussed for inflation-linked bonds in the investment committee?"
"What are the recurring operational risk findings in branch audit reports?"

Educational Institutions

Curriculum documents, student affairs, exam regulations, and guidance counseling.

"What equipment should be available in vehicles according to the shuttle service contract?"
"Can you find photos related to the 2026 Chess event?"
"Is there a common course or term pattern among classes with increased absenteeism?"
"What are the most recurring student issues in counseling sessions?"
"Which events are currently published on the website?"

Logistics / Supply Chain

Shipment tracking, warehouse management, supplier procedures, and delivery policies.

"Which regular inspections should be performed in flammable liquid storage areas?"
"Can you list vehicles that deviated from route and consumed excess fuel?"
"What are the common causes in files with incorrect HS code declarations?"
"Which suppliers receive the most rejections due to packaging damage?"
"How do weather, customs, and warehouse wait times factor into delivery delays?"

Media / Communications

Press releases, visual archives, and fast search by finding people through facial recognition.

"What are the rules for sponsor logos and product placement in live broadcasts?"
"What is the average read time for featured articles in the last month?"
"Which communication steps should be taken in the first 4 hours of a data breach claim?"
"What are the previously used approved statement templates for social media crises?"
"Which are the most viewed content pieces under specific topics in the broadcast archive?"

Retail / E-Commerce

Product catalogs, return policies, customer support, and stock inquiries.

"When will my order be shipped?"
"What are the consumer rights in the return process?"
"What are the right of withdrawal exceptions for personalized products?"
"What is the maximum discount rate for technology products?"
"Which products are at risk of running out of stock during the discount period?"

Technology / IT

System documentation, API references, troubleshooting guides, and SLA management.

"What is the common cause of session timeout errors most frequently seen after the mobile update?"
"Which findings remain at a critical severity level after recent security scans?"
"What are the most frequently asked topics regarding API integration in customer support records?"
"What are the common technical dependencies of features postponed in release notes?"
"Which services are associated with increased error codes during nighttime hours in system logs?"

Which scenario fits your organization best?

Request a demo to try BilgeBot in your own organization.

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