Effective Date: May 17, 2026
These Terms of Use (“Terms”) govern the use of BilgeBot, the enterprise artificial intelligence platform developed and provided by Mantis Yazılım Ltd. Şti. (“Mantis”), including all of its components such as the web interface, APIs and the mobile application. By accessing or using BilgeBot, you are deemed to accept these Terms.
1. Definitions
- Mantis: Mantis Yazılım Ltd. Şti.
- BilgeBot / Service: The enterprise AI platform developed by Mantis and all related software, web interfaces, mobile application, APIs and services.
- Mobile App: The BilgeBot mobile client published for iOS and Android operating systems.
- Customer: The legal entity that has licensed or otherwise uses BilgeBot.
- End User: A natural person authorized by the Customer to access BilgeBot.
- Agreement: The master service or license agreement signed between Mantis and the Customer.
- Knowledge Sources: All documents, web content, database records, images, videos, API data and other content ingested into BilgeBot by the Customer.
- LLM Provider: The party providing the large language model used by BilgeBot for response generation. Depending on the Agreement, this may be the Customer, Mantis or third-party providers.
- Device: The smartphone, tablet or other mobile device on which the Mobile App is installed.
2. Scope of Service
2.1. BilgeBot is a platform that turns institutional knowledge sources into manageable, searchable resources with source-cited AI-generated answers.
2.2. The specific scope of service, deployment model (cloud, on-premise, hybrid), license volume, modules and other commercial terms are governed by the Agreement.
2.3. These Terms supplement the Agreement; in case of conflict, the Agreement prevails.
3. Large Language Model (LLM)
3.1. BilgeBot does not have its own LLM. BilgeBot relies on external LLM providers for response generation.
3.2. Depending on the Agreement, the LLM may be provided by:
- The Customer: The Customer may integrate an LLM running on its own infrastructure or licensed in its own name into BilgeBot.
- Mantis: Mantis may provide LLM services as part of the Agreement.
- Third-party providers: BilgeBot may use third-party LLM APIs such as OpenAI, Anthropic, Google and Microsoft Azure OpenAI.
3.3. The LLM provider’s own terms of use, privacy policies and service levels apply. The Customer is also bound by the terms of the selected LLM provider.
3.4. The quality, accuracy, safety and continuity of LLM outputs are under the control of the LLM provider. Mantis is responsible only for the BilgeBot platform and the components it directly provides.
3.5. If the Customer requests a change of LLM provider, or if the selected provider’s service is interrupted, alternative providers are evaluated under the Agreement.
4. Accounts, Access and Authorization
4.1. Access to BilgeBot is provided through the Customer. End user accounts are created and managed by the Customer’s administrator.
4.2. End Users are responsible for keeping their account credentials confidential and for all activity that occurs under their accounts.
4.3. Mantis does not access End User data without the Customer’s request; limited access for support, maintenance and troubleshooting purposes is performed within the scope of the Agreement and applicable data protection legislation.
5. Ownership of Knowledge Sources
5.1. All Knowledge Sources ingested into BilgeBot remain the property of the Customer.
5.2. Mantis processes Knowledge Sources solely for the purpose of providing, maintaining, improving and supporting BilgeBot.
5.3. Mantis does not use Knowledge Sources to train LLM models without the Customer’s written consent.
5.4. If a third-party LLM provider is used, that provider’s data processing policies apply. The Customer is informed accordingly and Data Processing Agreements (DPAs) are executed where required.
6. Acceptable Use
6.1. The Customer and End Users shall not use BilgeBot to:
- Engage in activities that violate applicable laws
- Infringe upon the copyright, intellectual property, privacy or personality rights of third parties
- Distribute malware, attack systems or attempt unauthorized access
- Reverse engineer the Service, attempt to access its source code or develop competing products
- Present BilgeBot output as human-generated when it is not
- Circumvent rate limits or security measures applied to the Service
- Harvest data or output through automated means (other than API usage expressly permitted under the Agreement)
6.2. BilgeBot outputs may not always be accurate due to the nature of artificial intelligence. End Users are responsible for evaluating outputs for accuracy and fitness for the intended purpose.
6.3. BilgeBot outputs must not be used as the sole basis for automated decision-making that materially affects natural persons (e.g., credit, employment, healthcare, legal matters).
7. Image Processing and Face Recognition
7.1. BilgeBot’s face detection, face recognition and visual search capabilities are enabled only for authorized use cases.
7.2. The Customer is responsible for carrying out all required notification, explicit consent and lawful basis procedures under the Turkish Personal Data Protection Law (KVKK) and other applicable legislation.
7.3. The processing of facial biometric data is subject to the special category personal data provisions of the KVKK.
8. Mobile App Specific Provisions
8.1. License
Mantis grants the Customer’s authorized End Users the right to use the Mobile App on their Devices solely for the purpose of accessing BilgeBot. The license is limited, non-transferable, non-exclusive and revocable.
8.2. App Stores
The download, installation and updating of the Mobile App is subject to the terms of use of the relevant app store (Apple App Store, Google Play Store).
8.3. Device Permissions
The Mobile App may request the following Device permissions for the features it provides:
| Permission | Purpose |
|---|---|
| Microphone | Voice query |
| Camera | Document/image upload |
| Photos/Storage | Image and document upload |
| Notifications | Response completion, mentions, system alerts |
| Network | Communication with servers |
End Users may revoke permissions at any time through Device settings. Refusing permissions may cause related features not to function.
8.4. Network Connectivity and Data Usage
The Mobile App requires an active internet connection to communicate with BilgeBot servers. Charges arising from mobile data usage are determined by the End User’s and/or Customer’s contract with their mobile network operator; Mantis is not responsible for such charges. The Mobile App may provide limited offline functionality; however, response generation always requires an online connection.
8.5. Notifications
Push notifications are enabled with the End User’s consent. Device settings should be reviewed to prevent sensitive information from appearing in notification previews. Third-party notification services such as Apple Push Notification Service (APNs) and Firebase Cloud Messaging (FCM) are used; their own privacy policies apply.
8.6. Updates
The Mobile App is updated regularly for security and functionality reasons. Apps below a certain minimum version may be prevented from connecting to service servers. The Mobile App may not function on older operating system versions.
8.7. Device Security
End Users are responsible for protecting their Devices against unauthorized access (screen lock, strong password, up-to-date operating system). The Mobile App may be prevented from functioning, or its functionality may be restricted, on jailbroken or rooted Devices. In case of device loss or theft, the Customer’s administrator may terminate the session from the BilgeBot console.
9. Intellectual Property
9.1. All software, source code, interfaces, trademarks, logos, documentation and intellectual property rights related to BilgeBot belong to Mantis.
9.2. The Customer is granted a limited, non-transferable and non-exclusive right of use under the Agreement.
9.3. Intellectual property in Knowledge Sources ingested into BilgeBot by the Customer remains with the Customer; Mantis claims no ownership over such content.
9.4. Feedback provided by users may be used by Mantis without restriction to improve BilgeBot.
10. Third-Party Services
10.1. BilgeBot may use third-party components such as LLM providers, vector databases, OCR services, email providers, identity services, notification services and app stores.
10.2. Third-party services are subject to their own terms of use. Mantis is not responsible for the continuity, accuracy or security of such services.
11. Privacy and Data Protection
11.1. Mantis operates in accordance with the Turkish Personal Data Protection Law (KVKK) and other applicable data protection legislation.
11.2. Data processing, storage and transfer procedures are governed by a Data Processing Agreement (DPA) attached to the Agreement.
11.3. The Customer acts as the data controller with respect to personal data contained in Knowledge Sources; Mantis acts as the data processor.
11.4. For details, please refer to the BilgeBot Privacy Policy and applicable disclosure notices.
12. Service Levels and Continuity
12.1. Service level commitments (SLAs), maintenance windows and support procedures are governed by the Agreement.
12.2. Mantis notifies the Customer of planned maintenance and updates within reasonable advance notice.
12.3. Mantis shall not be held liable for interruptions arising from causes outside its control (force majeure, third-party service outages, failures originating from the LLM provider, app store outages).
13. Disclaimer of Warranties
13.1. BilgeBot is provided “as is” and “as available”. To the maximum extent permitted by law, Mantis disclaims all warranties, whether express or implied, regarding fitness for a particular purpose, uninterrupted operation, error-free performance or accuracy of outputs.
13.2. All risk associated with AI outputs rests with the Customer. Outputs do not substitute for professional legal, medical, financial or technical advice.
14. Limitation of Liability
14.1. To the maximum extent permitted by law, Mantis shall not be liable for indirect, incidental, special or consequential damages, including loss of profits, data or goodwill.
14.2. Mantis’s total liability under these Terms shall not exceed the license or subscription fees paid by the Customer for BilgeBot in the 12 months preceding the claim.
14.3. These limitations shall not apply in cases of wilful misconduct or gross negligence, and to the extent prohibited by law.
15. Termination
15.1. The right to use BilgeBot and the Mobile App terminates upon the expiration or termination of the Agreement.
15.2. Mantis reserves the right to suspend or terminate access in case of breach of these Terms, non-payment or risk to the Service.
15.3. Post-termination data return, deletion and transition procedures are carried out in accordance with the procedures set out in the Agreement.
16. Changes
16.1. Mantis may update these Terms in response to legal requirements, service improvements or operational needs.
16.2. Material changes are communicated to the Customer at least 30 days in advance.
16.3. Continued use of BilgeBot after the publication of changes constitutes acceptance of the updated Terms.
17. General Provisions
17.1. Assignment: The Customer may not assign its rights or obligations under these Terms without Mantis’s prior written consent. Mantis may assign its rights or obligations to its affiliates or successors.
17.2. Severability: If any provision of these Terms is found to be invalid or unenforceable, that provision shall be applied to the maximum extent permitted and the remaining provisions shall remain in full force and effect.
17.3. Export Controls: The Customer and End Users shall comply with applicable export control and sanctions legislation.
17.4. Entire Agreement: These Terms together with the Agreement constitute the entire agreement between the parties regarding the use of the Service.
18. Governing Law and Dispute Resolution
18.1. These Terms are governed by the laws of the Republic of Türkiye.
18.2. The Ankara Courts and Enforcement Offices have exclusive jurisdiction over disputes arising from these Terms.
19. Contact
Company: Mantis Yazılım Ltd. Şti.
Address: ODTÜ Teknokent Bilişim ve İnovasyon Merkezi Mustafa Kemal Mahallesi Dumlupınar Bulvarı 280/G Block D, Floor 1, No: 113-114 06530 Çankaya / ANKARA, TÜRKİYE
Phone: +90 (312) 299 25 05
Fax: +90 (312) 299 25 06
Email: bilgi@mantis.com.tr
Website: bilgebot.ai